Update of the ELSTER Rich Client (ERiC) to version 35.2
The ELSTER Rich Client (also abbreviated ERiC) checks tax data for plausibility and transmits it encrypted via a secure connection to the servers of the tax authorities. However, the ERiC does not appear to you as the user.
In one specific case, however, you may already have come into contact with the ERiC: The error messages that appear when creating the e-balance sheet come directly from the ELSTER Rich Client (ERiC). These often contain items from the taxonomy that are not shown in the usual speaking item names, but with their technical names. However, these can be found in the eBilanz-Online forum as well as via the Excel visualization of the taxonomy at www.esteuer.de.
Based on last year’s customer survey, we have placed the contact options of our free and certified customer service more present for you:
- For new customers, a confirmation page with all contact information appears after successful registration
- In the logged-in area, you will immediately receive the available contact options via the navigation point “Info & Contact” – regardless of whether you are currently in a transaction or on the overview page directly after logging in.
We would like to take this opportunity to thank you for your suggestions and feedback in the customer survey.